GDPR COMPLIANT
Privacy Policy
1. Who We Are
By Hands is an e-commerce store based in the Netherlands, selling handcrafted products online to customers in the Netherlands, the EU and the UK. Website: www.byhands.store · Contact: bombaytrading22@gmail.com
2. What Data We Collect
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Name, email address, delivery address
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Phone number (if provided)
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Payment information (processed via Wix Payments — card details not stored)
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IP address and browser data (via cookies)
3. Why We Collect It
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To process and fulfil orders
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To send order confirmations and shipping updates
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To respond to customer enquiries
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To comply with legal obligations
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To improve our website via anonymised analytics
4. Legal Basis (GDPR)
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Contract performance — to fulfil your order
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Legal obligation — Dutch and EU law compliance
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Legitimate interests — website improvement
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Consent — marketing emails where applicable
5. Data Sharing
We share data only where necessary: with Wix (platform), shipping carriers, and legal authorities if required. We do not sell your data.
6. Data Retention
Order data retained for 7 years per Dutch tax law. Non-essential data deleted upon request.
7. Your Rights (GDPR)
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Access, correct or delete your data
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Object to or restrict processing
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Withdraw consent at any time
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Complain to the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl
9. Contact
Privacy enquiries: bombaytrading22@gmail.com
8. Cookies
Cookies used for functionality and analytics. Manage preferences via the cookie banner.